Answers before tickets.Right on your website.
A help widget that troubleshoots, checks orders and warranties, and hands exceptions to your team.
Demo with your content and a real customer question.
Follow one customerExample conversation. Brands, policies and results are fictional. Actions require the matching integrations.
01Sunday, 8:30 pm
Sofia's headphones won't pair.
Sunday night. Your support team is off.
02Sunday, 8:30 pm
It asks the right question.
The fix depends on the device, so it checks first.
03Sunday, 8:31 pm
It troubleshoots step by step.
One instruction at a time, from your help center.
04Sunday, 8:33 pm
It checks the warranty.
Order data, not a form asking for it.
05Sunday, 8:34 pm
It collects what's needed.
A form in the chat, not an email thread.
06Sunday, 8:36 pm
Exceptions go to your team.
Refunds stay a human decision, with the case already built.
07Monday, 9:05 am
Monday starts solved.
Your team picks up a ready case, not a new ticket.
Support that scales. Without the queue.
A widget on every page.
A chat bubble on your site and a hosted help page.
Acts on your systems.
Looks up orders, opens tickets and calls your APIs.
Answers from your docs.
Policies and help articles, not guesses.
Hands off with context.
Your team gets a summary, not a transcript.
Guardrails.
Refunds and exceptions stay with your team.
Forms in the chat.
Collects sizes, addresses and order numbers up front.
Tested before it ships.
Replay real conversations as tests, then track what it resolves.
Questions
How do I add a Datool agent to my website?
Add the chat widget to your site or link to the hosted help page. You choose its position and appearance.
Where does a support agent get its answers?
From the help articles, policies and data sources you connect. It can also call your own APIs to look up orders or accounts.
What happens when an agent can't solve something?
It hands the conversation to your team in the inbox, with a summary and everything it already collected.
Does an AI agent replace my team?
No. It takes the repetitive conversations so your team spends its time on the ones that need a person.
Can I control what an agent says?
Yes. You write its instructions, choose its data sources and set guardrails for topics it should avoid. You can test it on real conversations before it goes live.
How do I get started with an agent?
Request a demo on WhatsApp. We set it up with your own content so you can see real answers before you decide.
See it with your help center.
Message us on WhatsApp. We'll build your demo on your own content.
+55 11 5199-5330