Support on WhatsApp.Solved in the chat.
An AI agent that answers on WhatsApp from your policies, checks your systems and brings in your team when it should.
Demo with your content and a real customer question.
Follow one customerExample conversation. Brands, policies and results are fictional. Actions require the matching integrations.
01Monday, 9:12 am
Lucas can't find his package.
He messages the number on his receipt.
02Monday, 9:12 am
It checks before it answers.
Order and carrier data, not a canned reply.
03Monday, 11:05 am
It keeps the thread.
Two hours later, nothing to explain again.
04Monday, 11:06 am
It asks once.
Everything the claim needs, collected in one go.
05Wednesday
Policies, not guesses.
Answers come from your own return and replacement rules.
06Wednesday
It knows when to step back.
Frustration goes to a person, with the whole story attached.
07Friday
It closes the loop.
The conversation ends when the problem does.
Support that scales. Without the queue.
Lives in your WhatsApp.
Your business number, answered in seconds, day and night.
Acts on your systems.
Looks up orders, opens tickets and calls your APIs.
Answers from your docs.
Policies and help articles, not guesses.
Hands off with context.
Your team gets a summary, not a transcript.
Guardrails.
Refunds and exceptions stay with your team.
Forms in the chat.
Collects sizes, addresses and order numbers up front.
Tested before it ships.
Replay real conversations as tests, then track what it resolves.
Questions
Which WhatsApp number does a Datool agent use?
Your business's own WhatsApp number, connected in Datool. Customers keep messaging the number they already know.
Where does a support agent get its answers?
From the help articles, policies and data sources you connect. It can also call your own APIs to look up orders or accounts.
What happens when an agent can't solve something?
It hands the conversation to your team in the inbox, with a summary and everything it already collected.
Does an AI agent replace my team?
No. It takes the repetitive conversations so your team spends its time on the ones that need a person.
Can I control what an agent says?
Yes. You write its instructions, choose its data sources and set guardrails for topics it should avoid. You can test it on real conversations before it goes live.
How do I get started with an agent?
Request a demo on WhatsApp. We set it up with your own content so you can see real answers before you decide.
See it with your policies.
Message us on WhatsApp. We'll build your demo on your own content.
+55 11 5199-5330